Eligibility for Refunds
At TextureHive, we strive to provide high-quality digital products that meet the needs of our customers. We understand, however, that issues may arise with digital files. As such, we offer refunds under the following conditions:
- File Integrity: If the downloadable file you purchased is broken or corrupted, and we are unable to provide a working version through reasonable support efforts.
- Delivery Issues: If you do not receive the file you purchased due to a failure in our delivery system and we cannot rectify the issue by resending the file to the email address you provided.
Requesting a Refund
To request a refund, please contact our team at info@texturehive.com with your order details and a description of the issue. We may require evidence of the issue, such as screenshots or detailed descriptions, to process your refund request.
Processing Refunds
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, typically within 7-10 business days.
Non-Refundable Circumstances
Please note that we cannot offer refunds in situations where the file has been downloaded and functions correctly, but does not meet subjective expectations, or if the user experiences compatibility issues due to outdated or unsupported software or hardware.
Changes to the Refund Policy
TextureHive reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Contact Us
For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@texturehive.com or by mail using the details provided below:
Virtual Vantage Solutions LTD
Suite 23002, 8 Shepherd Market, Mayfair, London, England, W1J 7JY