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Privacy Policy

Update date July 11, 2024

1. Introduction

Thank you for choosing TextureHive, operated by Virtual Vantage Solutions LTD. We are committed to protecting your privacy and ensuring the security of the information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website located at https://www.texturehive.com/.

2. Information We Collect

When you register on our website, purchase products, or interact with our services, we collect the following types of information:

    1. Contact Details: Your name, email address, and other contact information you provide during registration or purchase.

    1. Transaction Data: Details about the products you purchase and the payment information. Please note, while we do not store credit card details, payment processing is conducted by third-party service providers who are responsible for securely handling your payment information.

  1. Communication Records: Any communications we may have with you, including customer service interactions, emails, and records of any queries or complaints you make.

3. Use of Your Information

The information we collect is used for the following purposes:

    1. To process and fulfill your orders for digital files, including managing payments and sending you the files via email.

    1. To improve our website and services by understanding how our customers use them.

    1. To communicate with you, including sending you information about your transactions and updates about our products and services.

  1. To provide customer support and manage any issues related to your purchases.

4. Cookies

We make use of cookies on our website. A cookie is a small file containing pages of this website. These cookies are sent to the hard drive of your computer by your browser. The information stored in the cookies can be returned to our servers or those of the relevant third parties if you decide to visit our website again. Google Analytics cookies are placed from the U.S. company Google, as part of the ‘’Analytics’’ services. Texturehives.com uses Google Analytics, which is a web analytics tool that helps website owners understand how visitors engage with their website. Texturehives.com uses the information to examine the website’s usage and prepare reports on the website’s activities. Google may supply this information to third parties if Google is legally required to, or if third parties process the information on Google’s behalf. We do not have any influence on the use of the data by Google and / or a third party. We advise you to read the privacy policy of Google (which may change frequently) to read what they do with your (personal) data which they process through cookies. The information we collect is as anonymous as possible. The information is transmitted to and stored by Google on servers in the EU and United States. Google does adhere to the Safe Harbor principles and is affiliated to the Safe Harbor program of the U.S. Department of Commerce. This means that there is an adequate level of protection for the processing of personal data, if any. More information about the use of cookies can be found in the instructions and / or by using the Help function of your browser.

5. Changes to this privacy-cookie statement

We reserve the right to modify this statement. We recommend that you review this statement regularly, so that you remain informed of any changes. You have the right to ask for access to and correction or deletion of your personal data. See our contact page. To prevent abuse, we ask you to adequately identify yourself. When it comes to access personal information associated with a cookie, you must include a copy of the cookie. You can find them in your browser settings.

6. Sharing of Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless the following circumstances apply:

    1. Service Providers: We may share your information with trusted third-party companies who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

  1. Legal Requirements: We may disclose your information when required by law, subpoena, or if we believe such action is necessary to comply with the law, protect our rights, or protect the safety of others.

7. Data Security

We utilize a range of security protocols to safeguard your personal information when you make a purchase or interact with our website. Our measures include data encryption, strict access controls, and ongoing security evaluations to prevent unauthorized access, modification, disclosure, or destruction of your personal data.

8. GDPR and Data Protection

We adhere to the General Data Protection Regulation (GDPR) by implementing necessary technical and organizational measures to secure and maintain the confidentiality of your personal data. This includes conducting regular audits, training our staff, and following key data protection principles.

9. Extra-EEA Transfers of Personal Data

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure these transfers comply with applicable data protection laws and employ sufficient safeguards, such as standard contractual clauses or other legal mechanisms, to protect your information.

10. Strong Customer Authentication (SCA)

We meet the Strong Customer Authentication (SCA) requirements to boost the security of online transactions. SCA uses two or more verification elements (knowledge, possession, or inherence) to confirm our customers’ identities during the payment process, in line with PSD2 regulations.

11. PSD2 Requirements

We comply with the Payment Services Directive 2 (PSD2) regulations, which require the implementation of SCA for most online card transactions. This ensures that our customers complete a two-factor authentication process before finalizing a payment, enhancing security.

12. Data Retention

We retain your personal information for as long as necessary to provide you with services, to comply with our legal obligations, resolve disputes, and enforce our agreements.

13. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

    1. The right to access, update, or delete the information we have on you.

    1. The right to correction if that information is inaccurate or incomplete.

    1. The right to object to our processing of your personal data.

  1. The right to withdraw consent at any time where we relied on your consent to process your information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting the information we collect.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Virtual Vantage Solutions LTD

Suite 23002, 8 Shepherd Market, Mayfair, London, England, W1J 7JY

Email: info@texturehive.com